FAQ - Frequently Asked Questions

• 1. Does GTC can design something for a special customer request?

  GTC Company has got designing department where experienced designers can create every single item or collection for individual customer needs. This is what GTC is the most specialized in.

• 2. Does GTC deliver the goods to the customer?

  GTC can deliver every item to the customer, according to INCOTERMS 2010 terms (DAP, FOB, CIF, CPT and EXW).

• 3. What is the lead time?

  Thanks to immediate reaction for inquiries, experienced in the production and flexible logistic strategy the lead time takes maximum 4 weeks. Usually we produce and ship the goods within 2-3 weeks from the date of order. For products being on sale on many markets we keep the stock for our Customers and may ship next day.

• 4. What are the payment terms?

  Usually the payment term is 30 days from invoice date.

• 5. What is the minimum order quantity?

  Usually there is 100 psc because of technological reasons however GTC is flexible and always try to adapt to the individual customer needs.

• 6. Where the products are manufactured?

  Whole production GTC does is located in our one factory in Poland. GTC employ around 170 skilled workers.

• 7. Can the customer visit the GTC Company to discuss the project, to see how the company works etc.?

  GTC is always open for Customers. At any time they can visit company to discuss new projects or just to see how the GTC works.

• 8. How the GTC conduct in case of complaints?

  GTC consider each complaint. Thanks to high precision during the production and 100% quality control complaints occur very rarely. If happens, firstly we replace the products without hesitation and then check what was the reason which is usually wrong way of use by the end-user.

• 9.. Does GTC company serve graphics work like catalogs, professional photos etc.?

  GTC has its own graphic design studio. If the client wishes to prepare leaflets, catalog or professional session with model, GTC also supports in this area.

• 10. Does GTC supply metal stands, display walls etc.?

  GTC supplies the stands and display walls for accessories. GTC advices also the best option about product location on the stand and quantity of products. GTC supplies also header cards, header panels, etiquettes, labels etc.

• 11. How the products are packed?

  GTC packs each item in separate foil bag or different kind of packages if requested by Customer.

• 12. Does GTC can pack ordered items together with customer tools creating sets ready to sale?

  Of course. After consultation customer can send us the tools. Then we pack them together with GTC item and send back ready sets to sale e.g. GTC tool case packed with drills, GTC hammer holder packed with hammers.

• 13. Who in GTC customer should contact with?

  Every customer has got own contact person in GTC. Thanks this doesn’t have to wonder to whom direct questions. With all cases they can turn to own Product Manager who helps on each issue.

• 14. What stand out the GTC Company from the competition? Why is it worth cooperating with GTC Company?

  Immediate reaction for inquiries, experienced and trained staff, location in Europe with lead time within few weeks makes the Company really competitive.